Privacy Policy

Tensio aims to protect the privacy of personal information of all its clients and employees in the course of its business activities. This privacy policy is intended to define the collection, use, and disclosure of this information.

Confidentiality Commitment

Personal information of clients, employees, and job applicants is treated confidentially by Tensio. We collect, retain, and use only the necessary information solely for the purpose of providing the products and services required by clients and managing the needs of our employees and job applicants.

Information Protection

We have implemented physical, administrative, and technical measures to ensure the confidentiality and security of your data, protecting it against unauthorized access. The personal information we collect is stored in a secure environment. Our employees strictly respect the confidentiality of your information.

To ensure the security of your personal information, we employ the following measures:

SSL Protocol (Secure Sockets Layer)
Access management with specific authorizations
Network monitoring software
Use of secure identifiers and passwords
Firewall to enhance security

We commit to maintaining a high level of confidentiality by incorporating the latest technological innovations to secure our operations.

Collection of Personal Information

We collect various personal information, such as your contact details (name, address, email, phone number), identification and background verification data (copy of passport, driver’s license), information provided by our clients or on their behalf, billing-related information (billing address, banking information, payment data), communication and marketing preferences, information related to the use of our website (statistical data, cookies, etc.), recruitment-related information (resume, employment and academic history), historical information (former employers, job titles), and any other personal information you provide to us.

The mentioned data is collected through online forms you fill out on our website, email exchanges, our appointment booking platform (Microsoft Bookings), or our webinar management platform (Microsoft Teams). Subsequently, this data may be entered into our securely accessed databases.

Duration of Personal Information Storage

Clients

We retain the contact information of our clients and the data related to their projects. The duration of data retention is determined based on the nature of our activities. In the case of infrastructure asset management, long-term data retention is necessary to ensure ongoing monitoring. For more information about the retention period of your personal information as a client, you can contact our Privacy Officer, Maxime Lavigueur, by phone at 418-872-6266 or by email at maxime.lavigueur@tensio.ca.

Job Applicants

We retain the personal information of our job applicants for a period of two years. During this time, we may contact them for potential employment opportunities that align with their initial application or for similar positions that may be of interest to them.

Employees

Information	Retention Period
Group insurance	Three years
File of dismissed employees	Three years
Medical file of a worker	20 years after the end of employment or 40 years after the start of employment, according to the longest duration, as kept by the Director of Public Health.
Claims files under the Workplace Safety and Insurance Act	20 years after the end of employment or 40 years after the start of employment, depending on the longest duration.
Information used to conduct a pay equity program or to assess the maintenance of pay equity within the company	Six years from the date of displaying the results
Training (training programs and agreements, invoices, and contracts related to training)	Six years
Registry of workstations (identifying contaminants and hazardous materials and regarding the work performed by each worker in the course of their employment)	20 years after the end of employment or 40 years after the start of employment, according to the longest duration, as kept by the Director of Public Health.
Health and Safety Committee (minutes)	Five years
Records of sampling measures in occupational health and safety (air quality, supply air, thermal constraints, noise measurement, confined spaces)	Five years
Payroll register and related documents	Three years
Tax records and supporting documents (accounting books, etc.)	Six years
Employment records and other documents related to contributions/deductions and claims	Six years
Quebec Pensions (records of information related to contributors)	Five years after the end of the fiscal year of the termination of employment

Disclosure to third parties

We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website or conducting our business, as long as these parties agree to keep this information confidential.

Right to withdraw consent for the communication or use of personal information

Emails

We use the email address you provide to send you information and updates related to your inquiries, occasional company news, information about related services or products, etc. If at any time you wish to unsubscribe and stop receiving emails, detailed unsubscribe instructions are included at the bottom of each email.

Website – Cookies

In order to enhance and optimize your browsing experience on our platforms, we use cookies. Cookies are small text files that are downloaded and stored in your device’s memory when you visit web pages. The cookies used by our company do not collect personal information about you. You can modify your consent preferences at any time by clicking on the icon of our consent manager, located at the bottom left of our website.

Website – Statistics

We use analytics tools (such as Google Analytics) on our website to collect, analyze, measure, and report data about visits. The goal is to better understand and optimize the usage of our website.

Tensio records information such as:

The number of visitors
The most viewed pages
The technology used by users
Referring websites
The country of origin of users

The information collected by Google Analytics is transferred to Google servers located outside of Canada and may be processed in countries where Google operates servers. This data may be subject to the legislation of these respective countries. For more information about this analytics tool, we encourage you to refer to the available documentation.

Right of access

We respect the right of individuals to access and correct their personal information held by us.

To exercise this right, please submit your request in writing to our head office:

Tensio
875, Charest Ouest Boul., #290
Québec (Québec) G1N 2C9
418-872-6266
info@tensio.ca

Requests and complaints

If you have any questions, requests, or complaints regarding our personal information protection practices, please contact our privacy officer

Maxime Lavigueur
418-872-6266
maxime.lavigueur@tensio.ca